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Une question ? Notre Service Client est à disposition pour vous répondre !

PAR TELEPHONE : de 09h30 à 13h et de 14h à 17h du lundi au vendredi au +33 (0)1 57 14 73 03

PAR MAIL : en écrivant à [email protected]

A question? Our Customer Service is available to answer you!

We are available by telephone at:

01 77 42 02 23

Monday to Thursday: 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m.

Friday: from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m. /span>

You can also contact us by email by writing to [email protected]

For all commercial procedures, please do not contact the customer service number so as not to overload the line.
However, you can send us an email to [email protected] specifying the service requested in the subject line. We will take care of transferring it to the relevant department.

FAQ - QUESTIONS

You can contact our customer service at [email protected] or 01 77 42 02 23 and we will help you find it

Purchases made remotely will not be visible on your customer account. You will still receive an email from chronopost with the tracking link when your package is shipped. If you need further information, our customer service is at your disposal.un élément de contenu. 

If you have placed an order on our website, the return will be made by post. Our shops will not take back items purchased on the web.

It is not possible to be delivered to the shop at the moment, but we are working on implementing this system.

In normal circumstances, the preparation time is 2 to 3 days. In periods of commercial promotions, this period can be extended to 7 days. Delivery is made within 24 to 48 hours with Chronopost. In view of the health crisis, some packages may take longer to arrive.

After receiving the package in our warehouse, please allow 15 working days for your return to be processed. We will inform you by email as soon as your refund is processed.

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